Frequently Asked Questions
Find answers to common questions about shipping, orders, and returns.
How long does shipping take?
Orders are typically processed within 1–2 business days. Once shipped, delivery times are estimated as follows:
- Standard Shipping: 5–8 business days
- Express Shipping: 2–4 business days
You will receive a shipping confirmation email with a tracking number as soon as your package is on its way.
How can I track my order?
Once your order has shipped, you will receive an automated email containing your tracking link. You can click the link in the email to view real-time updates on your package.
Can I change or cancel my order?
We work to process orders as quickly as possible. If you need to change your shipping address or cancel an order, please contact our support team immediately. While we cannot guarantee changes once processing begins, we will do our best to assist you.
What is your return policy?
We want you and your pet to be completely happy with your purchase! We accept returns on eligible items within 30 days of delivery. Items must be unused, in their original condition, and with original packaging.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, Google Pay, and PayPal for a fast and secure checkout.
How can I contact customer support?
You can reach out to us anytime through our Contact Us page or by emailing our support team. We typically respond within 24–48 business hours.